I don't run websites with thousands of users at a time, however, I thought I'd still announce what I use for my hosting services.
VPS: SilverRack
Good price, quick service. They don't spend time fussing over you though, but that's expected in a VPS.
Shared: HostingRails (disclaimer: affiliate link)
I've tried BlueHost, Dreamhost, but I've found HostingRails to be the easiest to deal with. Their support replies lightning fast, and don't diss you even if your problems are your fault!
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